Shipping & Service Policy

This Shipping & Service Policy applies to services provided by ZARIS TECH, operating the Zaris CRM platform.

Zaris CRM is a cloud-based software solution (Software-as-a-Service / SaaS). As a digital service, no physical products are shipped. This policy explains how our services are delivered, activated, and supported.

By using Zaris CRM, you agree to the service delivery terms outlined below.

1. Service Delivery Method

Zaris CRM services are delivered electronically via the internet
Access is provided through a secure, web-based platform
No physical shipment, courier service, or postal delivery is involved

2. Account Setup & Access

Upon successful registration and payment (if applicable), your CRM account is created
Login credentials are sent to your registered email address
The platform can be accessed immediately using a compatible web browser

For enterprise or custom plans, account setup may include additional configuration performed by our team.

3. Service Activation Timeline

Standard Plans

Service activation is typically instant or within a few minutes after payment confirmation

Enterprise or Custom Plans

Activation and configuration may take 1–3 business days, depending on customization, integrations, or data setup requirements
Customers will be notified once the account is fully activated

4. Human-Driven Services & Support

Zaris CRM is primarily a software-based platform; however, certain services do involve human interaction, including:

Customer support and technical assistance
Onboarding guidance and setup assistance
Configuration support for eligible plans
Demo sessions or onboarding calls (where applicable)

The level of human-driven support depends on the selected subscription plan.

5. Service Availability

Zaris CRM is generally available 24/7
Temporary interruptions may occur during scheduled maintenance or system updates
Planned maintenance will be communicated in advance whenever possible

6. Support & Assistance

Customer support is provided through:

Email or ticket-based support
In-app support tools (where available)
Knowledge base and documentation

Support availability and response times may vary depending on the subscription plan.

7. Updates & Enhancements

System updates, security patches, and feature improvements are deployed automatically
No user action is required for standard updates
Updates are included as part of an active subscription unless stated otherwise

8. Service Limitations

Access to Zaris CRM requires a stable internet connection and compatible devices
ZARIS TECH is not responsible for service interruptions caused by user-side network issues, hardware limitations, or third-party service failures

9. Policy Updates

ZARIS TECH reserves the right to update this Shipping & Service Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.

10. Contact Information

For questions related to service delivery or support, please contact:

ZARIS TECH
📧 Email: [email protected]
🌐 Website: https://www.zaris.tech