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Return & Refund Policy
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Return & Refund Policy
This Return & Refund Policy applies to services provided by ZARIS TECH, operating the Zaris CRM platform.
ZARIS TECH is committed to providing transparent and fair billing practices. By purchasing or subscribing to Zaris CRM, you agree to the refund terms outlined below.
1. Nature of Service
Zaris CRM is a cloud-based Software-as-a-Service (SaaS) platform.
No physical products are sold or shipped
Access to the service is delivered digitally upon successful registration or payment
Refunds apply only to subscription payments, not physical goods
2. Subscription Plans & Billing
- Zaris CRM is available on monthly and annual subscription plans
- All subscription fees are charged in advance for the selected billing period
- Pricing includes access to CRM features, system updates, and standard support
3. Eligibility for Refunds
Customers are eligible for a full refund if requested within 14 days of the initial purchase date.
Refund requests made within this 14-day refund window will be honored
No justification is required to request a refund within this period
After the 14-day period has passed, payments are non-refundable.
4. Non-Refundable Scenarios
To request a refund within the eligible period, please contact us using the details below and include:
Your registered account email
Subscription plan name
Purchase date
Approved refunds will be processed to the original payment method.
5. Refund Processing Time
Once approved, refunds are typically processed within 7โ10 business days
Actual processing time may vary depending on your payment provider or bank
6. Free Trials (If Offered)
If Zaris CRM offers a free trial, no charges will be applied during the trial period.
Once the trial expires and a paid plan is activated, standard billing and refund rules apply.
Canceling during the trial ensures no charges are incurred.
7. Cancellation Policy
You may cancel your subscription at any time from your account settings or by contacting our support team.
Upon cancellation:
Access to paid features will remain active until the end of the current billing cycle.
No automatic refunds are issued for unused time unless otherwise stated.
8. Refund Request Process
To request a refund:
Contact Zaris CRM Support via email or support portal.
Provide:
Registered account email
Subscription plan details
Reason for refund request
Our team will review your request and respond within 5โ7 business days.
Approved refunds will be processed using the original payment method.
9. Service Modifications & Plan Changes
Upgrading plans takes effect immediately.
Downgrades apply at the end of the current billing cycle.
Price changes or promotional adjustments are not retroactive.
10. Policy Updates
ZARIS TECH reserves the right to update this Return & Refund Policy at any time. Any changes will be published on this page, and continued use of the service constitutes acceptance of the updated policy.
11. Contact Information
For questions regarding refunds or cancellations, please contact:
Zaris CRM Support
๐ง Email: [email protected]
๐ Website: www.zaris.tech
